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  Support :: Frequently Asked Questions :: Sales & Refunds
How long does it take to process my order?

This depends on your payment and the products you order. If you pay by credit card, the bank authorizes credit card orders almost immediately. In very few cases, if the credit card company refuses to authorize a credit card online, the authorization process must be handled manually which can take a couple of hours. You get an instant email confirmation for your order anyway. Only check orders and wire transfer take a few days.

When the product is electronic, you will automatically received upon verification of your payment the serial number. If physical shipment is involved, then allow a maximum of:

  • 2-6 business days for delivery in Greece
  • 3-8 business days for delivery in Europe
  • up to 14 business days for delivery WorldWide
  Featured Product  
Hydraulics Package


The Hydraulics Package consists of: Sewer Networks with the Toolpack, Water Networks with the Toolpack and the Network Optimization modules, River Flow, Hydraulic Solver, Culverts, Hydraulic Hammer and Reservoir Simulation. Purchase your own copy today!


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