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  Support :: Frequently Asked Questions :: Sales & Refunds
What is your technical support policy and what about its renewal?

We provide free phone and email support for a limited time, as defined in the product life cycle. When purchasing a product you get a 12-month support contract. While your support contract is active, you will be receiving the latest versions of the products you have purchased.

Each time the contract expires, you may renew your support contract for another year at a cost which is currently set at 10% of the total value of the products you own. Further details are provided here. If you opt out, then you will still be able to use the products you have purchased. However should you wish to upgrade to the latest version, the cost will be calculated with a reduction as stated here.

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Hydraulics Package

The Hydraulics Package consists of: Sewer Networks with the Toolpack, Water Networks with the Toolpack and the Network Optimization modules, River Flow, Hydraulic Solver, Culverts, Hydraulic Hammer and Reservoir Simulation. Purchase your own copy today!


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